I entered the wrong address. Can I change it?
Please make sure that all your information is accurate before checking out. Due to how quickly we print and process orders, we cannot guarantee that we can change anything after an order is placed.
If you do need to make any address changes, please inform us as soon as possible by emailing at Care@Volfr.com. The sooner we know, the sooner we can start helping you out with those changes. Volfr cannot be held responsible for orders that are sent to addresses that are incorrectly entered. We are not liable to refund/replace this order.
I ordered the wrong item, size, or duplicates. Can I alter my order?
Unfortunately, once an order has been successfully placed, the products can no longer be modified. If you wish to cancel your order, please email us at Care@volfr.com and we would be happy to cancel if possible. If we are unable to cancel the order before shipment, the customer will be responsible for return shipping of the items.
Can I combine my orders or get refunded shipping for multiple orders?
No, we cannot combine orders or refund shipping costs at this time.
I forgot to use my code! Can you adjust my order?
Unfortunately, once an order is placed, our system does not allow for us to add a code and adjust the pricing or add an athlete support code. If your order has not shipped, please email us, and we would be happy to cancel the order so you can reorder and use a code.
I received an incorrect item. Can you help me?
Of course—our bad! Your satisfaction and happiness are our top priority. If you received the wrong product(s), please email us as soon as possible at Care@volfr.com. Please include your order number along with images of the packing slip, incorrect item and the barcode of the bag the wrong item came in. We will guide you through the process of correcting this issue without any of those pesky extra return charges.
What is the return policy?
We’re so sorry if our pieces did not work out for you! We want you to love our products and to love yourself when you wear them. We are happy to offer returns or exchanges on clothing and accessories within 2 days from the date of your purchase if they meet our returns criteria, as follows:
For returning items, please make sure to include their original packaging, Brand & Yellow seal tags, and bra pads. We cannot accept returns/exchanges without these!
We also do not accept returns for our socks, headbands, scrunchies, and glute bands.
You can start a return or exchange through our return portal!
Why was my return or exchange denied?
• Signs of washing or excessive wrinkling
• Item(s) smelling of smoke, perfume, deodorant, etc.
• Excessive animal/human hair, fuzz, lint, etc.
• Signs of wear (makeup, stains, smell, etc.)
• Returned without original packaging, tags or removable bra pads
• Unlocked tags or the removed yellow seal tag.
Why wasn't my Handling fee refunded?
Handling fees are nonrefundable at this time.
I sent my return. Now what?
We process returns and exchanges as we receive them in our warehouse. Please make sure to return the item with its original packaging, tags, and removable bra pads. Returns and exchanges may take up to 10 business days to be processed after they are delivered to our warehouse, and refunds can take 1-5 business days once processed.
Where is my refund?
Once your refund has been issued, please allow 1-5 business days for the funds to return to your account. If you do not see the refund within this timeframe, contact your bank or card issuer. If it has been more than 5 business days, please contact us at Care@volfr.com, and we will investigate the refund for you!
How long until I get my order?
Processing time:
Our processing time is 1-2 business days from the day you purchased. Additional processing time may be required during peak seasons and launch periods. You will receive a confirmation email when your order is shipped.
Shipping Time (Domestic):
Standard: 5-7 days
Items are shipped through multiple possible carriers, chosen by optimizing your delivery experience based off your location and the weight of your items.
My order was returned to the sender, what do I do?
Orders that are shipped back to us after failed delivery attempts are “Returned to Sender.” Return to Sender can happen for a variety of reasons. However, the mail delivery service is the one who classifies what they deem as undeliverable. As a courtesy, we do ask for any orders placed to ensure all information is accurate before checking out. In cases such as this, orders that are "Returned to Sender" are then issued a refund for the items purchased. We do ask that you allow for ten business days for us to process any RTS packages once they are received. Volfr cannot be held reliable for orders that have incomplete, missing or incorrect addres
Multiple items I have in the same size measure or fit differently!
- We totally understand your concern! It can be confusing when pieces don't measure the same when they're the same size, or fit differently in the same size. Please note the following:
- As our products are all made by hand, we always allow a buffer of 1/2" variance between individual pieces of the same size to account for any human error that could have occurred.
Also, pieces in different fabrics may fit differently even though they are the same size. Some fabrics fit more compressively, while others allow for more stretch. This is common with pieces of differing fabrics.
We apologize for any inconvenience, and, as always, encourage you to follow our social channels and influencers to see reviews on how individual pieces fit on different bodies.
When are you going to restock? `
Since our pieces are limited edition, we don't restock most items, but we do bring back certain ones from time to time! If the item you're looking for is still on the website, hit the "Notify Me When Available" button to be notified of a restock. For general notifications about restocks and new releases, please sign up for our newsletter on our website!
What payment methods do you offer?
Our payment options currently include pay withRazorpay Secure (UPI, Cards, Wallets, NetBanking). Please keep in mind, to access some of these options you will have to go through our checkout normally. After you enter your shipping information, our other payment options will be available to choose from.